terms and conditions
All orders are acknowledged upon receipt. Any changes requested after processing are subject to additional fees/production time.
Orders must be paid in full at the time of purchase. We accept all major credit cards. Credit applications are available upon request and are subject to approval.
Order cancellations are subject to approval. If approved, a $50.00 cancellation fee per style/colorway (plus any additional fees required to cover services already rendered) will apply. No cancellations will be accepted on custom apparel.
PRODUCTS & PRICING
We reserve the right to add, remove, or make changes within our product line at any time. This includes (but is not limited to) products, specifications, and pricing. For the most up to date information regarding our product line, please contact our Sales Support team at 888-777-1916 or [email protected]
Our turnaround times vary based upon the items ordered (including style, order size, and product availability.) For the most up to date information regarding our turnaround times, please contact our Sales Support team at 888-777-1916 or [email protected]
The following minimums apply for all custom orders:
- Made-To-Order Styles/Colorways – 144 pieces
- Customer Provided Garments – 144 pieces
- Contract Screen Printing – 12 pieces
We adhere to an industry standard 5% scrap allowance rate. Damages that fall at or below this 5% allowance are automatically removed from the order/invoice. We strongly suggest ordering a 5% overage per size (as any pieces within the 5% scrap allowance will NOT be replaced.)
SAMPLE POLICY & COLOR MATCHING
Custom samples are available upon request for a fee of $100.00 per style/colorway. Samples may be required for certain styles. Turnaround times may vary based upon the style(s) requested. If sample garments are being supplied by the buyer, we require at least 4 pieces for sampling. Custom samples are NOT eligible for returns/refunds due to their unique nature.
Pantone color matching services are available upon request — additional fees apply. Turnaround times may vary based upon the color(s) requested. Providing a PMS code, fabric swatch or sample garment are the most effective ways to communicate requested colors. Pantone matching on textiles is not an exact science — there may be reasonable variation in color and intensity due to uncontrollable factors.
CUSTOMER SUPPLIED GARMENTS
Dyenomite Apparel must be supplied a detailed breakdown of garments (including manufacturer, style number, sizes and quantities) PRIOR to shipping any garments to our facility. Dyenomite will then provide an approved purchase order number to reference. This approved PO# must be referenced on all paperwork for the incoming shipment. Failure to reference the provided PO# will result in additional fees. Please note that production will not begin until inventory has been received in full.
Requests to hold blank or finished goods are subject to approval. Holding fees will apply. Any orders scheduled for pick-up through a third party must be picked up from Dyenomite Apparel within 5 business days of completion date. Failure to pick up within this time frame is subject to additional fees.
Orders ship from our factory in Hilliard, Ohio. Standard and priority services are available. Dyenomite Apparel does not assume responsibility for shipping delays due to weather or errors on the part of the freight carrier. International shipping services are available. The buyer is responsible for all duty fees/taxes.
Returned merchandise must be accompanied by a pre-approved Return Authorization number from Dyenomite Apparel. Returns are NOT accepted on custom apparel or apparel that has been washed, worn or decorated. Return requests must be submitted to Dyenomite Apparel within 30 days of order receipt. All returns are subject to a 15% restocking fee. The buyer is responsible for return shipping.
Upon delivery, all merchandise must be inspected by the consignee. Claims must be submitted in writing to Dyenomite Apparel within 10 business days of receipt. Photos and/or samples may be requested. If Dyenomite Apparel’s Quality Assurance team determines (in its sole discretion) that an item is indeed defective, an equitable resolution of the matter will be offered.
When you visit our website dyenomite.com (the “Website“), we appreciate that you are trusting us with your personal information. We take your privacy very seriously.
What we collect and how it is used: We collect personal information that you voluntarily provide to us when you complete a transaction or contact us through the Website. Your information is only used to fulfill and manage your orders, respond to user inquiries/offer support to users and internal marketing analysis and campaigns. We do not share personal user information with any third party or sell any information to third parties. You may opt out or request removal from our database at any time by contacting us at the information below.
Payment data: All financial transactions and payment data entered on the Website are processed and stored by Authorize.net. You may review their privacy notice here: https://usa.visa.com/legal/privacy-policy.html; and their terms and conditions here: https://www.authorize.net/about-us/terms.html.
3706 Lacon Road
Hilliard, OH 43026
Email: [email protected]